Terms and conditions

TuLern is a trading name of Alphabet Training Group Ltd, registered in England and Wales under company number 07922330, with its registered office at Central Buildings, Richmond Terrace, Blackburn BB1 7AP.

Reach us at support@tulern.co.uk or on 01254 679998.

They cover buying a TuLern course and taking it on our learning platform. Placing an order, or signing in to the platform, means you accept them.

Where an organisation buys courses for its people, the organisation is our customer and these terms apply to it. The people it enrols are learners, and the sections on using the courses properly and on certificates apply to them too.

A TuLern course is online learning taken in your own time, with questions at the end. Each course page says what is covered and what the pass mark is.

Our courses are continuing professional development. They are not a regulated qualification unless the course page says so, and they do not replace training your employer is required by law to give you in person.

We describe our courses as accurately as we can. If we improve a course after you have bought it, you get the version that is current on the day you take it, covering the same material to the same standard or better.

Tell us what you need through the contact form, by email or by phone. We will confirm the price and what is included.

There is no contract until we send you a written confirmation. If we cannot supply what you asked for, we will say so and refund anything you have paid.

Prices are shown on the website and exclude VAT. VAT is added at the rate that applies on the day we invoice.

A course is one payment. There is no subscription and nothing renews on its own.

Unless we agree otherwise in writing, invoices are due within thirty days. We may hold back access, or a certificate, while an invoice is unpaid.

We can change our prices whenever we like, but never for an order we have already confirmed.

We issue an account for each learner once the order is confirmed.

Access continues while the account is open. We do not put a clock on a course you have paid for. We may close an account where the training was bought under an organisation licence that has ended, where an invoice has gone unpaid, or where the section below on using the courses properly has been broken.

We aim to keep the platform available at all times, but there will be occasions when we have to take it down for maintenance. Where we can plan it, we will give notice.

If you are buying for yourself rather than for a business, the Consumer Contracts Regulations 2013 give you fourteen days from the day we confirm your order to change your mind, for any reason.

If you ask us to give you access straight away and then cancel inside those fourteen days, we can charge a fair amount for what you have already used. If you finish the course and we issue a certificate inside the fourteen days, the right to cancel ends, because the service has been delivered in full.

To cancel, email support@tulern.co.uk. We refund within fourteen days of being told, to the card or the account you paid from.

Business customers do not have that right in law. Even so, if you have bought courses for a business and no learner has been given access, tell us within fourteen days and we will normally cancel and refund in full.

None of this affects your legal rights if a course turns out to be faulty or not as we described it.

We issue a certificate as soon as a learner finishes a course and passes the assessment. It carries the learner name, the course, the date and a reference of its own.

Anyone can confirm a certificate is real by entering that reference on the verification page at lms.tulern.co.uk. The page shows the course, the name and the date, and nothing else.

A certificate does not expire, though your employer or your regulator may expect the training to be refreshed after a period. That is a matter between you and them.

The certificate is yours to use as proof that you completed the course. You may not alter it. An altered certificate is not valid, and we will say so if anybody asks us.

An account belongs to one learner. Do not share your username or your password, and do not let anybody else take a course or an assessment in your name.

Doing so invalidates the certificate, and where an employer paid for the training we will tell the employer.

Do not copy, record, download, republish or resell any part of a course, and do not use it to train anybody outside your own organisation, unless we have agreed it in writing.

Everything in a course, and everything on this website, belongs to us or to whoever licensed it to us. Buying a course buys the right to take it. It does not buy the material.

We are responsible for loss you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We are not responsible for loss that was not foreseeable.

We do not limit our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law does not let us limit.

If you are a business, we are not responsible for loss of profit, loss of business, business interruption or a lost opportunity, and our total responsibility for any one order is limited to what you paid for it.

Our courses give general guidance. They are not advice about your own situation, and taking a course is not a substitute for your own judgement or for proper professional advice.

Tell us at support@tulern.co.uk. We will acknowledge it within two working days and aim to give you an answer within ten.

We may change these terms. The version on this page is the one that applies, except for an order we have already confirmed, which keeps the terms that applied on the day we confirmed it.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings where you live.